Sonos CEO Promises a Better App Experience is Coming Soon
Sonos CEO Patrick Spence has acknowledged the company "let you down" with the recent, rocky rollout of their new app in a letter to users. He promises improvements are on the way, outlining a roadmap of updates planned through the fall.
Here's the breakdown:
- July & August: Focus on stability, particularly with adding new products and fixing local music library issues. Expect easier configuration, browsing, searching, and playback.
- August & September: Volume controls will become more responsive and the interface will be refined based on user feedback for greater ease of use. Overall system stability and error handling will also be improved.
- September & October: Alarm functionality will be improved for more reliable wake-up calls. The much-requested edit mode for playlists and the queue will also return. Finally, app settings will see improvements.
Spence assures users that bi-weekly updates will continue, along with detailed release notes. He also encourages users to share their feedback directly with him at ceo@sonos.com, emphasizing their commitment to regaining user trust.
