Intel has denied an RMA request for a Core i9-14900K processor experiencing instability issues, citing the use of liquid metal thermal paste as the reason. This follows recent reports of inconsistent RMA practices from Intel amidst widespread CPU instability problems.
According to a report by HKEPC, a user's RMA request was rejected by Intel, and further inquiries with the local retailer, Synnex, revealed that Intel refused service because the CPU had been used with liquid metal thermal paste. Synnex explained that the liquid metal had corroded the integrated heat spreader (IHS), making the product serial number unreadable, thus violating Intel's RMA terms.
While Intel's warranty explicitly states that using Liquid Metal Thermal Interface Material (LMTIM) voids the warranty, the situation raises questions. The CPU was reportedly suffering from instability issues, which might have warranted an RMA even considering the use of liquid metal.
This incident serves as a cautionary tale for consumers. Using non-approved thermal interface materials can void your warranty, and in some cases, like this one, even corrode the CPU itself. Be sure to check the manufacturer's guidelines before applying any thermal paste to your processor.
