MSI has launched an investigation into a reported incident involving a burnt X870 motherboard and AMD Ryzen 7 9800X3D processor. The company is working with AMD and Gamers Nexus to determine the root cause of the damage.
The incident gained attention after a Reddit user posted images of the damaged components. While initial speculation pointed to user error during CPU installation, MSI is committed to thoroughly investigating the issue.
Here is MSI's official statement:
Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard... At MSI, we are fully committed to the quality of our products and have begun investigating this incident. Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident. We will continue to provide updates as the investigation progresses. -MSI
The user who experienced the issue has reportedly sent the damaged CPU and motherboard to Gamers Nexus for further analysis.
Updates from Gamers Nexus and MSI are expected as the investigation progresses.
