AT&T to Offer Bill Credits for Outages Under New "Make It Right" Guarantee

AT&T has announced a new initiative called "AT&T Guarantee" that will automatically provide bill credits to customers experiencing network outages. This move comes after the telecom industry faced several significant disruptions in 2024, including a major AT&T outage in February. The "AT&T Guarantee" Under the new initiative: Fiber users will receive a bill credit equivalent to a full day of service for outages lasting 20 minutes or more. Wireless customers will receive a bill credit equivalent to a full day of service for disruptions lasting 60 minutes or more. This is a step toward "making it right" with customers, according to AT&T, ensuring that the company is held accountable for the dependable connectivity it promises. Addressing Past Outages In February of the previous year, a nationwide AT&T wireless service disruption lasting over 12 hours affected over 92 million calls and hindered access to the 911 emergency call line. In re…