ASUS China Responds to PCIe Q-Release Slim Concerns with Customer Support Plan
ASUS China addresses PCIe Q-Release Slim controversy with a three-pronged customer satisfaction plan including compensation, motherboard replacement,
ASUS China Responds to PCIe Q-Release Slim Concerns with Customer Support Plan
It would seem that ASUS China is surely in a hurry where any "PCIe Q-Release Slim" controversies are concerned. For the unaware, it's a feature to make it easier to take out graphics cards. It has obviously caused problems for some people. Now ASUS China steps in with an honest plan for support. A Three-Pronged Approach to Customer Satisfaction ASUS China is therefore reaching out with a very clear and helpful make-things-right package. They listed three major points of how they are going to compensate and help users who can be affected: Goodwill Compensation: 200 JD E-card (~200 RMB Value) Goodwill from ASUS China comes with a 200 JD E-card. To put it simply, this would be an approximation to 200 Chinese Yuan in store credit on JD.com, a major online retailer. This is to compensate for the inconvenience. Free Motherboard Replacement with Enhanced "PCIe Q-Release" Design For users looking for something more permanent, ASUS China has promised free motherboard replacem…
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